T9 Server Issues Resolved

I’m writing to apologise for the disruption caused to some of the websites hosted on our T9 Server this afternoon. Our staff were notified within minutes of the disruption and normal service was resumed just under 2 hours later.

During this time customers may have briefly been unable to access cPanel and FTP – this was in order to ensure security and system availaibility while the issue was investigated and resolved.

The cause of this disruption was an error with one of the system’s log files reaching its maximum size. The necessary measures to prevent this reocurring have been taken and the problem reported to cPanel so they can add a fix for future versions.

Once again our sincere apologies for the disruption this afternoon.

This entry was posted on Sunday, January 25th, 2009 at 4:59 pm and is filed under Announcements. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.