Wednesday, April 21st, 2010

We will be performing a software upgrade tomorrow morning at approximately 10am tomorrow morning. During this period you will not be able to place any orders, submit any support tickets or access your Client Area. We expect the process to take no longer than 30 minutes.

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Friday, March 19th, 2010

On Sunday evening after 8pm we will be installing an Nginx reverse proxy on these two servers. This should cause only momentary disruption and will provide the same great speed boosts that we’ve seen on our other servers, as well as much faster page loading due to utilising gzip compression as standard.

Your sites and any .htaccess rules will continue to run as normal – this is a purely ‘transparent’ setup.

We use Nginx on our own site too and virtually all customer hosting -caracas is the last server to be converted. The speed boosts are huge over Apache!

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Saturday, February 20th, 2010

This is a notification that on Thursday February 25th at 6pm we will be performing maintenance on the CARACAS server, updating its software to ease common permission problems and enhance security.

This work should cause only a short period of disruption to your website’s service – we expect no longer than 10 minutes.

We will be switching CARACAS to ‘suPHP’ which runs PHP under your username, allowing you to use stricter file permissions on your site. We strongly recommend setting a chmod value of 400 for all .php files, and 755 for directories. Chmod 777 will no longer be required as often mentioned by scripts during their installation.

This change in PHP will have a side-effect of preventing any ‘php_flag’ or ‘php_value’ lines in your .htaccess files from working so if you use either of these facilities, please remove them or contact us to prevent errors showing on your site.

If you’re not sure what we mean please don’t worry! Your site will almost certainly be unaffected and if you do see any problems after 6pm next Thursday, we will be on-hand to help.

For advanced users, suPHP will allow you to use your own php.ini file for custom requirements – please ask.

If you have any queries at all please do not hesitate to contact us.

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Thursday, December 31st, 2009

We would like to wish you all a wonderul New Year and hope that 2010 brings you health, wealth and happiness and thank all of our customers for your continued support

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Tuesday, December 15th, 2009

Sales (telephone):

Closed Thursday 24 December to Monday 28 December

Support:

As usual but with skeleton staff so there may be a slight delay in responding to tickets.

Thank you all for your continued support and we sincerely hope you have a Wonderful Christmas & New Year

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Thursday, October 8th, 2009

At 6:30am this Thursday we will be performing a short period of network maintenance which will last no more than 5 – 10 minutes. We have fully tested all changes and have a full backup plan in the event of any issues.

This will cause a brief service interruption to all clients and services.

We apologise for any inconvenience this may cause. This work will upgrade our systems to provide numerous security and performance benefits

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Tuesday, September 15th, 2009

We are currently investigating an issue with this server. Please bear with us during this time and we will keep this thread updated and an email will be sent to clients on this server once the issue has been identified and resolved.

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Monday, September 7th, 2009

As you may be aware we’ve been experiencing some problems with our telephone provider over the last couple of weeks with customers not being able to get through to us, receiving either a constant busy tone or unnavailable tone.

We have now changed providers and set up a new 0845 number so that no matter where in the country you are calling from, you only pay the cost of a local call. The new number is 0845 652 0107.

This change is effective immediately and we can only sincerely apologise for the difficulties you may have had over the last couple of weeks. A formal notice will be sent out to all current clients later today.

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Wednesday, June 24th, 2009

As i am moving house on Friday the 26th June i will personally be unreachable and unable to respond to tickets until Wednesday the 1st July. Our Support technicians will still be manning the helpdesk, responding to tickets, processing sales and maintaining our servers as normal, but you will not be able to speak to me personally as i will not have the facility to view your accounts until the internet is connected on Wednesday

If you have any questions relating to this announcement please don’t hesitate to contact us.

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Tuesday, May 26th, 2009

You asked and you shall receive!

Following on from our enormously successful Affiliate Scheme and feedback from our affiliates we have now added an extra 10 banners and graphics which provides a total of 12 different images to use. And as requested we have added a dedicated banner page which means you no longer have to sign up before seeing what images are available.

All of banners and graphics can now be found HERE. Don’t forget, you do not need to be a Hampshire Web Design client to sign up to our Affiliate Scheme and you are welcome to use your own image design – As long as it links back to your dedicated affiliate code then that’s all you need.

If you would like to design your own banner and make it available to our other affiliates to use then we would be very grateful! Just contact us and we would be honoured to add it to the current collection.

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